Ms. Jodie Luu Tran Huynh Loan holds a master’s degree in Communications & New Media from the National University of Singapore and has been teaching tertiary students, both locals and foreigners, for more than 10 years. Having taught a flipped module since 2016, she is passionate about harnessing the power of digital technologies in different educational settings. Living in the cosmopolitan and multicultural Singapore for more than 16 years has also piqued her interest in cross-culture communication. She strongly believes that cultural sensitivity, together with analytical thinking, empathy and resilience, is essential to effective professional communication in the globalized world.